Terms and Conditions

Terms and Conditions 

1. General

1.1 These Terms and Conditions, together with any other written information provided to you prior to the confirmation of your booking, constitute the entire agreement between you and Odyssey Adventures LTD, trading as Scottish Odyssey. Odyssey Adventures LTD is a company registered in Scotland under company number SC806427.

1.2 We make every effort to ensure that the information and prices on our website and other media are accurate. However, we reserve the right to correct any errors in prices or other details and shall not be held liable for any inaccuracies.

1.3 All photos taken by the company during a tour are the company's property and may be used for marketing purposes without the customer's permission.

1.4 Accuracy of information listed on the website—website material or content can be changed at any time at the company's discretion.

2. Bookings and Reservations

2.1 Bookings can be made online, over the phone, or in person. To book online, select your desired tour and follow the prompts to complete your reservation. For phone bookings, call our customer service number provided on the website. 

2.2 A reservation is considered binding once a deposit or full payment has been received, and a confirmation email with a reservation number has been sent to you.

2.3 The confirmation email will include your reservation number, an invoice for any remaining balances, and instructions for any further steps needed.

3. Payment

3.1 Full payment for your tour is required at the time of booking unless otherwise stated.

3.2 We accept payments via credit/debit card, bank transfer, and through the booking tool on our website.

3.3 Should a debit card transaction fail or a check bounce, you will be charged any resulting bank fees and your booking may be cancelled until full payment is received.

4. Changes and Cancellations by the Company

4.1 We strive to provide the activity, venue, or itinerary specified in your booking. However, unforeseen circumstances such as adverse weather conditions, landslides, or road blockages may necessitate changes. In such cases, we will notify you as soon as possible and arrange suitable alternative activities or venues. 

4.3 Scottish Odyssey reserves the right to cancel tours if the minimum number of participants is not met. In such cases, our liability is limited to a full refund of monies paid or the provision of an agreed-upon alternative tour. Scottish Odyssey is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby. Scottish Odyssey is not responsible for other travel arrangements that you or your party have made outside Scottish Odyssey, and which are affected by our cancellations.

4.4 If a tour guide becomes unavailable due to illness or other reasons, we will endeavour to find a suitable replacement or offer an alternative date for the tour.

5. Changes and Cancellations by the Customer

5.1 Cancellations must be made in writing to the Operator if booked directly, or through the authorized Agent if booked via an Agent. The Agent may levy additional cancellation charges.

5.2 Upon receipt of written notification, a cancellation fee will apply based on the number of days before the tour departure date:

More than 30 days: 95% refund

15-30 days: 25% cancellation fee

7-14 days: 50% cancellation fee

Less than 7 days: No refund

6. Limitation of Liabilities

6.1 Outdoor activities inherently involve risks and hazards, both physical and psychological. While Scottish Odyssey implements control measures to ensure participant safety, accidents may occur. By participating, you accept these risks and agree that Scottish Odyssey shall not be held liable for any loss or injury.

6.2 In order to participate in the outdoor activities, included but not limited to; kayaking, SUP, Canoeing, Abseiling and Climbing, Quad-biking, axe throwing. All tour participants must sign the waiver and terms and conditions of the partner that is hosting these activities. While participating in these activities, all participants are subject to the partners liability and insurance.

6.4 It is your responsibility when booking to ensure that you and members of your group are fit enough to cope with the activity and the environment associated with your booking.

7. Customer Special Requests

7.1 Special requests must be advised at the time of booking. While we will endeavour to meet any special requests, we cannot guarantee that they will be fulfilled, and any failure to do so will not constitute a breach of contract.

8. Behaviour or Code of Conduct

8.1 Participants must respect all equipment, vehicles, buildings, other clients, neighbours, and staff.

8.2 Any abuse, distress to others, or damage/loss caused by negligence will result in charges for repair or full replacement and may lead to exclusion from activities or the tour without a refund.

8.3 Consumption of alcohol is not permitted during the tour unless it is part of the itinerary. Disruptive behaviour may result in immediate removal from the tour and cancellation of all future bookings without refund.

9. Complaints

9.1 If you have a complaint during your tour, please inform our guide immediately so that we can try to resolve the issue.

9.2 If the problem cannot be resolved locally, please contact us in writing within 28 days of your return. Include your reservation number and details of your complaint.

10. Travelling

10.1 Baggage is restricted to one reasonable-sized suitcase or backpack and one small carry-on bag per passenger (maximum combined weight 15kg, maximum 67cm x 45cm suitcase size). Carry-on bags must not exceed 10kg.

10.2 You must check in with the Operator at least 15 minutes prior to the specified departure time. The Operator is not liable for missed services due to late departures or returns.

11. Governing Law

11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

By booking with Scottish Odyssey, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.